| Session
|
Theme
|
Language
Work |
Business
Skills |
|
1.Breaking
the Ice |
Conversation
- Greetings
-
Small talk
- Social
and business culture
- Joint
venture |
- Intonation:
interest vs. boredom
- Present-perfect
vs past- simple tense
Listening
- Greetings
- Telephone
etiquette |
Reading & Writing
- Social
culture
- Quiz:
Test Your
Understanding
of the Business Culture |
|
2.Business
Meetings |
Conversation
- Meeting
planning
- Business
etiquette
- Conversation
topics
|
- Word
stress
- Sentence
stress
- Second-
and third- conditional tenses
Reading & Writing
- Australian
meetings culture
- Quiz:
Test Your Etiquette |
Listening
- Introducing
new ideas
- Conducting
the stages of a meeting
- Structuring
the meeting |
|
3.Management
Style |
Conversation
- Company
history and profile
- Management
culture |
- Present-perfect
simple vs. continuous tense
Reading & Writing
- Canon
company history
- Describing
company structure
|
- Describing
the company
- Strategy
and analysis
Listening
- Power
distance in the USA and Saudi Arabia |
|
4.Presenting
Numbers |
Conversation
- Inflation
and exchange rates
- Business
mistakes involving statistics |
- Differentiating
similar numbers
Reading & Writing
- Articles
with countable and uncountable nouns |
- Presenting
statistics
- Using
visuals
- Mistakes
with numbers
Listening
- Exchange
rates |
|
5.Cross-cultural
Business Communica-tion Skills |
Conversation
- American
and Japanese business culture
- Recorded
messages
- Australian
aboriginal culture |
- Connected
speech
- Reported
speech
Listening
- Recorded
announcements
- Japanese
and American business culture |
- Telephone
skills
- Letters/faxes/e-mails
Reading & Writing
- Avoiding
misunderstandings and achieving business successes
|
|
6.Business
Trips |
Conversation
- Traveling
for business and culture
- Coping
with difficult travel situations
- The
Olympics
- Holidays |
- Intonation
in polite requests
- Future-simple
vs. future-continuous tense
Reading and Writing
- Business
travel-
travel/trip/journey |
- Changing
hotel and flight reservations
- Renting
a car
- Business
travel game
Listening
- Giving
directions |
|
7.USP-
Products |
Conversation
- Developing
and describing products
- The
marketing mix |
- Word
stress in verbs and nouns
- Passives
- Sequence
markers
Reading and Writing
- Product
marketing plan
|
- Selling
the product
- Describing
processes
- Personal
life cycle
Listening
- Product
recycling |
|
8.Company
Visiting |
Conversation
- Visiting
different countries
- Sightseeing
- Welcoming
visitors to your country
- vegetarianism |
- American
and British accents
- Infinitives
vs. gerunds
Reading & Writing
- Welcoming
a visitor |
- Visiting
at home and abroad
Listening
- Showing
visitors around |
|
9.Entertaining |
Conversation
- Humor
- Anecdotes
- Entertaining
guests
- Leisure
activities |
- Pitch
and intonation
- Question
tags
- Past-simple
vs. past-perfect vs. past-continuous tenses
Reading & Writing
- Quiz:
Are You the Perfect Guest?
- Telling
jokes |
- Telling
anecdotes
Listening
- Explaining
menus
- After-dinner
conversation
- Hosting
at home |
|
10.Presentation
|
Conversation
- Factors
affecting the success of a
presentation
- Families
- Stress
- e-business |
- Sentences
stress
- Phrasal/
prepositional verbs
- Pausing
for effect
Listening
- Overview
& advice for presentations |
- Preparing
the presentation
- Speaking
from notes
- Gaining
audience attention: words and visuals
Reading & Writing
- Presentation
prompt card |
|
11.Performance |
Conversation
- National
and personal performance criteria
- Financial
statements
- Language
of advertising
- Status
symbols |
- Intonation
in praise and criticism
- Modes
of obligation and permission
Listening
- Evaluating
progress
- Reading
- Meeting
customer needs |
- Ranking
performance criteria
- Profit
/loss and balance sheets
- Reading
& Writing
- Chairman's
statement to shareholders Quiz:
Test Your Performance |
|
12.
Negotiating |
Conversation
- Negotiating
styles in different cultures
- Apollo
moon landings |
- Pronunciation
and spelling difficulties - First-
and second- conditional tenses
Listening
- Negotiating
styles |
- Pre-negotiation
socializing
- Making
concessions
- Expressing
disagreement
Reading & Writing
-Presenting
your case |
|
13.International
Trade |
Conversation
- Trade
fair
- Bartering |
- Stressed
and unstressed syllables
- Putting
verbs in the correct form
Listening
- Demonstrating
a product
|
- Complaining
and apologizing
- Telephone
enquiry
- Letter
of enquiry
Reading & Writing
- Quiz:
Tricks of the Trade
- Responding
to complaints |
Standard English as the
essential medium of communication. It offers stimulating perspectives
on the way the English language functions so that participants
can make the best possible impression on their native-English-speaking
counterparts. Included are many practical tips on how to improve
communication across the culture gap, how to avoid unnecessary
culture shock, and, above all, how to acquire the language
and enjoy it.
